Several weeks ago I sent PWS an email regarding a problem I was having with one of their FSC556 flash suppressing compensators. It was too tight to thread onto several different barrels that I tried and I pretty much mutilated the finish trying to take it on and off. Weeks went by with no response so I shot them a second email explaining the situation and mentioning that I had previously sent an email.
I got a very nicely worded and apologetic response within 10 minutes even though it was after business hours. My previous email had simply slipped through the cracks. Stacy at PWS told me to send it in and even offered me a hat for my trouble. I sent the FSC556 in expecting that they would chase the threads and return it.
Today I received a package from PWS. It contained a hat, two bumper stickers, and a brand new FSC556. I am very pleased with both the excellent products that PWS manufactures and the customer service that backs the products.