I recently ordered a couple of parts from Krebs Custom to complete a project that I have been working on. I received the parts very quickly but one of the parts was incorrect. It was a very small difference but it rendered the part unusable to me.
I was unable to call Krebs at the time so I sent a quick email to point out the problem. Gina from Krebs Custom replied to my email within an hour and said that the new part would be sent to me and that I would be refunded some of the purchase price to cover my return shipping of the incorrect part. I have had several companies expect me to return their mistakes on my dime before and yet Krebs covered my shipping without me even having to ask. They just made it right.
I received the correct part today, less than 48 hours from when I brought the problem to their attention. Included in the box was a $5 bill – no waiting on a credit card refund or having to deposit a check. Someone actually sent me cash to cover my return shipping. Talk about painless. They just couldn’t have made it any easier.
If the true test of a company is how they handle problems when they do occur, then Krebs Custom gets an A+. Thank you Gina and Krebs Custom.
If you need innovative and well made AK parts that are backed by people who take your satisfaction seriously, then check out Krebs Custom.